Frequently Asked Questions
Everything you need to know about your Arbiter Studio gear.
What is the typical shipping lead time for orders?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international orders may take 7-14 business days depending on the destination and customs processing.
Do Arbiter Studio products come with a warranty?
Yes, all Arbiter Studio electronics include a standard 1-year limited warranty that covers manufacturing defects in materials and workmanship under normal use.
What is your return policy for peripherals?
We offer a 30-day return window for items in their original packaging and condition. Please note that shipping fees are non-refundable, and a restocking fee may apply to opened electronic items.
How do I update the firmware on my device?
You can download the latest firmware updates and configuration software directly from our 'Downloads' page. Ensure your device is connected via USB during the update process to prevent interruptions.
Do you offer international shipping?
We ship to most countries worldwide. Please be aware that international customers are responsible for any applicable import duties, taxes, or brokerage fees required by their local customs office.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.